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Privacy Policy

Last Updated: April 17, 2026

1. Introduction

Launchpad ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you use our website, Shopify app, dashboards, and related creator-campaign services.

2. Information We Collect

2.1 Information You Provide

  • Account information: Name, email address, and authentication details.
  • Brand and creator information: Shopify store details, brand assets, creator assignment data, and campaign feedback.
  • Uploaded content: Product images, reference assets, captions, briefs, and related campaign materials.
  • Communications: Messages sent through support or onboarding flows.
  • Billing and commercial information: Payment and contract details where applicable.

2.2 Automatically Collected Information

  • Usage data: Pages viewed, features used, and event logs.
  • Device data: Browser type, operating system, and device identifiers.
  • Store and attribution data: Shopify storefront, referral, campaign, and order-attribution signals made available through approved integrations.
  • Cookies: Session, security, and analytics cookies.

3. How We Use Information

  • Provide and improve Launchpad's creator-campaign and reporting services.
  • Operate Shopify-connected workflows, attribution, and account access.
  • Generate, store, and deliver campaign assets and related content.
  • Respond to support requests and operational communications.
  • Protect the platform, prevent abuse, and comply with legal obligations.

4. AI Processing and Service Providers

Launchpad uses third-party infrastructure and AI providers to analyze brand context, process creative inputs, and generate campaign assets. We also use providers such as Supabase, Shopify, Stripe, and Resend to operate the service. We use these vendors to provide the product, not to sell your data.

5. Sharing and Disclosure

We may share information with:

  • Service providers who help operate Launchpad.
  • Connected platforms such as Shopify where the integration requires it.
  • Legal authorities when required by law or to protect our rights.
  • Transaction counterparties in the event of a financing, merger, or asset sale.

We do not sell personal information to third parties for advertising.

6. Data Security

We use reasonable technical and organizational measures to protect information, including:

  • HTTPS for data in transit
  • Access controls and authenticated dashboards
  • Encrypted storage and provider-managed security controls where applicable
  • Monitoring, logging, and operational review of sensitive flows

No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

7. Your Choices

You may request to access, update, delete, or export information we hold about you, subject to legal and operational constraints.

To exercise these rights, contact support@launchpad.ai.

8. Retention

We retain information for as long as needed to operate the service, maintain business records, resolve disputes, and satisfy legal obligations. When data is no longer required, we delete or anonymize it where commercially reasonable.

9. Children's Privacy

Launchpad is not intended for children under 18, and we do not knowingly collect personal information from children.

10. International Transfers

Your information may be processed in the United States and other countries where Launchpad or its service providers operate.

11. Changes to This Policy

We may update this policy from time to time. Material updates may be posted on the site or communicated through the product.

12. Contact

For privacy-related questions, contact us at: